Order Processing
- Processing Time: Orders are typically processed within 1-3 business days. During peak times or sales events, processing times may be extended.
- Order Confirmation: Once your order is placed, you will receive an email confirmation. Another email will be sent once your order has been shipped, including tracking information if available.
Shipping Methods and Delivery Times
We offer various shipping options to meet your needs. Delivery times and costs will vary based on your location and the shipping method selected.
United Kingdom:
- Standard Shipping: 7-10 business days
- Express Shipping: 2-5 business days
- Next Day Delivery: 1-2 business days (if ordered before 2 PM GMT)
United States:
- Standard Shipping: 7-15 business days
- Expedited Shipping: 5-10 business days
- Express Shipping: 2-5 business days
Shipping Rates
Shipping costs are calculated based on the weight of the package and the shipping destination. Shipping costs will be displayed at checkout.
International Shipping
We offer international shipping to most countries. Delivery times and shipping costs for international orders will vary based on the destination country.
Customs, Duties, and Taxes
- United Kingdom: VAT is included in the product price. No additional taxes are required.
- United States: Sales tax is applied to your order in accordance with state laws.
- International Orders: Your order may be subject to customs fees, import duties, and taxes once it reaches your destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can track your order using the link provided in the email or by visiting our Order Tracking page on our website.
Shipping Delays
While we strive to ensure timely delivery, please note that shipping times may be affected by factors beyond our control, such as customs delays, holidays, and severe weather conditions. We are not responsible for delays caused by these factors but will do our best to assist you with any issues.
Lost or Damaged Packages
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Lost Packages: If your package is lost during transit, please contact us at
within 30 days of the estimated delivery date. We will work with the carrier to locate your package or send a replacement.relaxwell.care@gmail.com
- Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us within 7 days of receiving your order. We will arrange for a replacement or refund.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
- Email:relaxwell.care@gmail.com
